PhillipBlanton.com

"Save me, oh God, from people who have no sense of humor."
— Ludlow Porch

Text-Talk is Inappropriate for Business Communications

It's actually inappropriate for any communication, that's not a battle I'm willing to fight at this time. Suffice it to say that f u tlk 2 me lk ths n a txt, thn ill dlt ur txt.

With prejudice.

I recently ordered some charging cables for my daughter, who's cell phone only came with a male-male USB-C cable, so she can't plug it into a standard USB-A port to charge it, like on her laptop or in her car. That's annoying Google!

After placing the order for three USB-A to USB-C male-male cables, I get this email from the EBay seller...

"Thanks for your payment,we will arrange the shipment for u in 48 hours (no included weekend and international holidays). Then we inform u for the shipping information when the item is sent out to u.
Pls reply the message directly if you have any problem for the item."

I replied thus...

"Thank you.
Professional businesses don't use "u" in place of the word "you". When you are texting with your drug dealer, or meeting up at a rave, then that's acceptable. Otherwise it's not."

They replied and thanked me. They are a Chinese company and don't really understand English, so they were doing their best. They said they were "greatful" that I would take the time to help them improve their automated customer service system and that they would fix it right away.

They did seem concerned that their email may have offended me. I assured them that it's not offensive, just not appropriately professional for corporate communications.